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Standard Terms and Conditions for Ticket Purchases

Welcome to the Taipei Water Park Ticketing Website.The services provided on this site (hereinafter referred to as "the Service") are subject to these Terms of Service. By using the Service, you acknowledge that you have fully read, understood and agreed to all the terms and conditions. If you do not agree, please refrain from using the Service. Additionally, when you use certain features of this service, the service may provide additional terms of service or relevant regulations based on the nature of those specific features. When you use those specific features, the additional terms of service or relevant regulations announced separately will become part of these Terms of Service. To register as a member, you must be a natural person aged 20 or above. If you are under 20, you must obtain consent from your legal guardian (parent or guardian), who must read and agree to these terms before you can register and continue using the Service. Children under the age of 12 must be accompanied by a parent (or guardian) at all times while using the Service. For minors aged 12 and above and below 20, parents (or guardians) should consider whether or not to grant consent for using the Service. By continuing to use the Service, it is presumed that the parents (or guardians) have read, understood and agreed to all the terms and conditions and any subsequent modifications.

註冊會員需為年滿 20歲之自然人,若您尚未滿20歲,您所為之法律行為應得法定代理人之同意,必須請您的父、母或監護人詳閱本同意書並同意後,您才可以註冊成為本服務會員,始得使用或繼續使用本服務。未滿十二歲之兒童使用本服務時,更應由您的家長(或監護人)全程在旁陪伴,十二歲以上未滿二十歲之青少年使用本服務前,家長(或監護人)亦應斟酌是否給予同意。當您使用或繼續使用本服務時,即推定您的家長(或監護人)已閱讀、瞭解並同意接受本服務條款之所有內容及其後修改變更。


1.Use of Services

In addition to complying with these Terms of Service, you agree to abide by all applicable laws and not engage in activities that harm the rights of others, including but not limited to the following actions:

  • Using the Service under someone else's name or forging another person's identification information.
  • Providing false personal information or information that is incomplete, disputed or misleading.
  • Using a forged, altered, illegally obtained, or unauthorized credit card number for transactions.
  • Uploading, posting, publishing or storing any information that infringes on the reputation, privacy, copyrights, intellectual property rights or rights of others.
  • Uploading, posting, publishing or storing any information that infringes on the reputation, privacy, copyrights, intellectual property rights or rights of others.
  • Uploading, posting, publishing, or storing any information containing computer viruses, malware or any code that interrupts, damages or limits the functionality of any computer software or hardware.
  • Engaging in actions that disrupt or interfere with the operations of the service system or collecting others' personal data, including but not limited to email addresses, without consent.
  • Violating confidentiality obligations required by law or contract.
  • Engaging in any behavior that the service reasonably considers inappropriate.
  • Engaging in any other actions that violate legal regulations.

2.Your Registration Obligations, Service Account and Password Security

To avail the use of the Service, you agree to provide accurate and complete information as prompted during the registration process and to maintain and update this information to ensure it is correct, current and complete. If you provide any incomplete, incorrect or false information, the Service reserves the right to suspend or terminate your account and refuse your use of all or part of the Service. To avail the use of the Service, you agree to provide accurate and complete information as prompted during the registration process and to maintain and update this information to ensure it is correct, current and complete. If you provide any incomplete, incorrect or false information, the Service reserves the right to suspend or terminate your account and refuse your use of all or part of the Service. Upon completing the registration for the Service, the account is non-transferable and you are fully responsible for all activities conducted through this account. You are responsible for maintaining the confidentiality and security of your account and password. If you suspect that your account has been compromised or if there are any security issues, please immediately notify the Service.


3.Your Data

The rights to any data you upload, enter or provide to the Service remain with you or your authorized person. However, by uploading, entering or providing any data to the Service, you agree to authorize the Service to use, modify, publish, distribute, reproduce or publicly display such data insomuch as required within the scope of providing the Service. The Service also has the right to sub-license these rights to others within this scope. If you do not have the legal rights to authorize others to use, modify, publish, distribute, reproduce or publicly display certain data and to sub-license these rights to third parties, please do not upload, enter or provide such data to the Service. You also guarantee that the Service’s use, modification, publication, distribution, reproduction, public display or sub-licensing of the data will not infringe on the rights of any third party. Otherwise, you shall be liable for any damage to the Service.


4.Service Modifications and Termination

You agree that the Service reserves the right to modify, restrict usage, temporarily or permanently discontinue providing the Service (or any part of it) at any time without prior notice. The Service shall not be liable to you or any third party for any modifications, usage restrictions or temporary or permanent discontinuation of the Service. You have no right to claim any damage from the Service for such modifications, usage restrictions or discontinuations.


5.Notes on Online Transactions

When a member completes the online ordering process, Taipei Water Park will automatically send you a "Payment Notification" via email and please complete the payment within 2 days (including holidays) from the next day to finalize the reservation. Members can check the status of their orders on this website under "Member Information" → "My Orders." By completing the ordering process using the Service, you have indicated your willingness to make a ticket purchase and agree to the terms and conditions specified on the webpage. If any personal information (e.g., name, phone number) changes after the order, members should immediately update it online. Changes in information cannot be used as a reason to deny the order or refuse payment. For any disputes arising from transactions using the Service, the transaction records of the organization's computer system shall prevail. If any incorrect transaction data is found, members should immediately notify the organization for assistance.


6.Links to Other Websites

The Service may provide links to other websites or online resources. These links may lead you to websites operated by other businesses, but this does not imply any relationship between the Service and these businesses. Websites operated by other businesses are the responsibility of those businesses and are not under the control or responsibility of the Service. The Service does not make any guarantees pertaining to the suitability, reliability, timeliness, effectiveness, accuracy or completeness of any search results or external links. You also agree that the Service is not liable for any damages arising from your linking to external websites not belonging to the Service.


7.Service and Software Warranty Disclaimer

You expressly acknowledge and agree that the Service provides no express or implied warranties for the Service and the software, such as completeness of rights, merchantability, fitness for a particular purpose and non-infringement of others' rights. The Service and software are provided on an "as is" and "as available" basis and you assume all risks associated with their use. The functions provided by the Service are available as they are at the time of use and the Service does not provide expressed or implied warranties as to their performance, speed, completeness, reliability, security or accuracy. The Service does not guarantee that the data or content transmitted or sent by the Service's web pages, servers or domains will be free of viruses or other harmful components. The Service also does not guarantee that the transmission or storage of files or data will be accurate, uninterrupted or error-free. The Service is not responsible for any damage resulting from the failure, loss or error in the transmission or storage of such files or data. You agree that all data records during the use of the Service are based on the electronic data stored in the Service's database. In the event of disputes or litigation, the electronic data will be used as the standard for determination. You also understand that the commercial advertisements and service activities posted on the Service are provided by advertisers or service providers. The Service only serves as a medium for posting content. The Service is not responsible for any warranty regarding the transaction process or the service activities themselves generated through the Service. Certain jurisdictions do not allow the exclusion of specific warranties. To the extent permitted by law, we exclude all warranties.


8.Limitation of Liabilities

To the extent permitted by law, you may only claim compensation for direct damage. The Service is not liable for other damage arising from consequential, lost profits, special, incidental, indirect or punitive damage. The total liability of the Service for your claims does not exceed the total amount you paid to the Service for using the Service.


9.Notification of Collection, Processing and Use of Personal Data

To provide excellent services and meet your needs, we collect and process the personal data you provide within the necessary scope, including: name, title, address, work address, home phone number, mobile phone number, internet platform account, communication address, email address, records of internet identity authentication or application inquiry services and any other identifiable personal information. The Service has established a rigorous security management system and under the premise of not violating the intended purpose of personal data collection, it will use the data via the Internet, email, written forms, fax and other legal means. In cases of legal requirements or orders from competent judicial and administrative authorities, to maintain the normal operations and security of the Service, to protect the legitimate rights and interests of other users or third parties and to manage and maintain quality, we may review or provide your personal data to judicial authorities, competent authorities or third parties who can provide adequate proof that their rights have been infringed. Except for the aforementioned situations, we will not disclose your personal data to third parties outside of the Service without your prior consent. You may inquire, review, copy, and modify your personal data at any time. If you want to delete your Service account or related personal data, please contact the Service. In the future, if you feel the need to adjust the services we provide, you can call us to request inquiry, supplementation, correction, or suspension of the Service.


10.Copyright Protection and Infringement Handling

All content of the Service is protected by copyright. If you wish to quote or reproduce content, except as explicitly permitted by law, you must obtain prior written consent from the Service or other rights holders. Violation of this requirement will result in liability for damages. Respecting intellectual property rights is your obligation. Violation of these rights will result in liability for damages to the Service, including but not limited to litigation costs and attorney fees incurred.

The Service respects the copyrights of others and requires that users of the Service do the same. In principle, you agree that you must own the relevant intellectual property rights for any content you use on the Service and ensure that the content does not violate copyright laws or other regulations. If your use of the Service involves infringement, the Service may suspend all or part of the Service to you. If the infringement is deemed severe, the Service may also refuse or terminate all or part of the Service. If you believe your copyright has been infringed, please provide the following information to the Service via email (please note: This is a designated mailbox for infringement notifications. Non-infringement-related emails sent to this address will not be processed). The Service may suspend or terminate the account of the user involved in the infringement.

  • Your correct contact information and agreement to provide this information to the respondent in the event of a dispute.
  • Proof that you can legally represent the copyright owner.
  • The content that infringes copyright and the name and description of the infringed work.
  • A statement that you believe in good faith that the use is unauthorized by law.
  • A statement that, under penalty of perjury, the information provided is accurate.

11.Compensation

If any third party makes a claim or demand due to your provision, posting, or transmission of "user content" through the Service, your use of the Service, your connection to the Service, your violation of these Terms of Service or your infringement of any rights of others, you agree to indemnify the Service and its agents and employees from any damage. If the Service and its agents and employees suffer damage due to your actions, you agree to be liable for damage to the Service and its agents and employees, including but not limited to litigation costs and attorney fees incurred.


12.Refusal or Termination of Member Use

You agree that the Service may, for any reason, including but not limited to lack of use or violation of the express provisions and spirit of these Terms of Service, terminate your member's password, account (or any part thereof) or use of the Service (or any part thereof), or remove and delete any "member content" within the Service. In addition, you agree that if the use of the Service (or any part thereof) is terminated, the Service shall not be liable to you or any third party.


13.System Interruptions or Failures

If this website experiences interruptions or failures, it may cause inconvenience in your use, data loss, errors, or other economic losses. We recommend that you take protective measures when using the services of this website. The website is not liable for any damages caused by your use (or inability to use) the Service, except in cases of intentional or gross negligence.


14.General Provisions

These Terms of Service constitute the entire agreement between you and the Service regarding your use of the Service, replacing any prior agreements between you and the Service related to the Service. The interpretation and application of these Terms of Service, as well as any disputes arising from these Terms, shall be handled in accordance with the laws of the Republic of China (Taiwan), except as otherwise provided by law and the Hsinchu District Court in Taiwan shall be the court of first instance.

The Service's failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is found invalid by a court of competent jurisdiction, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision and the other provisions of these Terms of Service shall remain in full force and effect.

We may amend these Terms of Service based on changes to the Service content or new applicable legal provisions and will post a notice on the Service. Please review these Terms of Service regularly. If you do not agree to the revised terms, please refrain using the Service.


15.Cancellation and Refund Policies for Self-Guided Tours and Tour Agencies:

(1)Cancellations made within 21 to 30 days before the departure date shall incur a 10% compensation fee.

(2) Cancellations made within 11 to 20 days before the departure date shall incur a 20% compensation fee.

(3) Cancellations made within 4 to 10 days before the departure date shall incur a 30% compensation fee.

(4) Cancellations made within 1 to 3 days before the departure date shall incur a 70% compensation fee.

(5) Cancellations made on or after the departure date shall incur a 100% compensation fee.

(6) If you are unable to participate in the activity after registration, please cancel your reservation online as soon as possible. Please note that a 5% processing fee of the total travel cost will be charged for all cancellations.

 

【Notice on Refunds】

E-tickets purchased on this website must be used within the specified usage period for each ticket. No refunds will be granted for expired tickets. If the ticket is still within the valid usage period and a refund is required, please follow the steps below to apply for a refund on this website:

Refund Application Process

  • Visit Taipei Water Park https://watermysteries.water.gov.taipei/
  • Log in and go to "Member Information."
  • Access the "Order Cancellation" page.
  • Find the order for which you need to apply for a refund.
  • Click on the "Refund Application" button and fill in the refund information (the bank account you wish to refund to) to complete the refund application for that order.

After receiving your refund application, the Website will conduct a manual refund review process (within approximately 7 business days). Once the review is approved, the refund amount will be credited to the bank account provided in your refund application.The remittance fee for each refund is $10.Free remittance fee for those with Fubon Bank account.