Please ensure that you are in good physical condition. Those who have recently undergone surgery, have limited mobility, are pregnant or have poor physical strength should not join the tour; young children and the elderly must be accompanied by a family member!

In the event that the Taipei City Government announces work or school suspensions, the tour will be canceled. Similarly, if Zhongzheng District issues warnings of heavy rain or torrential rain, the Taipei Water Department will consider canceling the trip and notify you via mobile SMS message (please ensure you have provided the correct mobile number during the booking). In the case of trip cancellation, we will proactively process a full refund. Unfortunately, rescheduling is not possible.

In order to maintain the sound environmental hygiene of the park, visitors are requested to dispose of their garbage in the trash bins.

It is not easy to maintain flowers and trees in the park, so please do not climb over or step on them.

In order to ensure the safety of visitors in the park, bicycles, scooters, toddler scooters, cars, motorcycles (motor scooters), and other vehicles are not allowed to enter the park. Bringing dangerous items such as fireworks is also strictly prohibited. Additionally, without prior permission, operating or launching remote-controlled flying devices, such as drones (UAVs), is not allowed within the park.

In order to maintain the quality of the Taipei Water Park, smoking, betel nut chewing, drinking and bringing pets are prohibited.

Any photographs, videos, or recordings taken within the Taipei Water Park may not be used for commercial purposes without prior consent from the Taipei Water Park authorities.

In order to maintain the integrity of the park's monuments, please do not damage the monuments or related facilities.

Children under 12 years old should be accompanied and guided by an adult.

To ensure safety, please do not enter areas with "No Visitors" signs.

During the exploration of scenic spots, visitors may need to climb hiking trails and stairs. Please wear comfortable and anti-slip shoes, as well as long trousers. If you have a fear of heights or discomfort, please inform the staff in a timely manner.

The remnants on the reservoir walls and the decompression remnants are all historical artifacts. Please do not touch or spray graffiti on them, and do not take any remnants as souvenirs.

Let's cherish the beautiful environment, no littering please!

There will be staff on-site managing the historical monuments. During the visit, please follow the on-site staff's advice and abide by the rules and regulations of the site.

After completing the reservation and payment, any cancellation of bookings will be subject to a handling fee (related operational costs) and a cancellation penalty. To apply for a refund, please log in to the Quest for Water Excellence Tour website and proceed with the refund application. For self-guided tours, substituting registered visitors is possible. Please make changes to the passenger list in 'My Itinerary' under personal information at least 5 days before the departure date.

*If the number of users checking out simultaneously is too high, there may be a momentary overload preventing successful redirection to the payment system. In such cases, it is not a system issue. Please wait a moment and try placing the order again. If you are uncertain about the successful completion of your order, please check your 'Member Information' → 'My Orders' to see if there is a pre-order status. If there is, it means the tickets have been reserved; otherwise, please proceed with a new order.

Self-guided visitors can order up to 5 tickets.

The order is considered established upon successful payment. If payment for the product is not completed within the specified period, the order will be automatically canceled.

The system does not have a function to modify the order. If you wish to change the number of participants in your booking, please cancel the ticket and re-book.

No refund will be made after the product has been redeemed.

Each session requires a minimum group size of 10 people. Please purchase this package and complete the payment in advance. The system will send a "Tour Group Success/Failure Notification" to the contact person's email 10 days before the scheduled tour date to confirm whether the group has reached the minimum number of participants. If the minimum group size is not reached, a full refund will be issued. Please pay attention to the information in your email inbox. Example: For reservations of the session on December 11, 2025, the system will close the registration by 23:59 on November 30, 2025. Then, on December 1, 2025, before 12:00, the "Group Success/Failure Notification Email" will be sent to the contact person's email address provided in the order.

For any system or order problems, please contact Taipei Water Park at (02)8369-5104 or write to us at WATERPARK@WATER.GOV.TAIPEI.

(1) Each product can be used only once.

(2) The redemption of products cannot be reversed once verified.

(3) In case of force majeure (including but not limited to typhoons, earthquakes, torrential rains and other natural disasters), considering public safety, the organizer may cancel the event and notify and contact participants in advance. The organizer reserves the right to modify, terminate, or change the details of the event as deemed necessary.